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Troubleshooting & Account

Fixes for the most common hiccups — codes, posting, payments and account changes.

I didn't get my login / ROO$TER code

What to do when your code text doesn't show up.

I texted Rudy but nothing posted

Why a post may not have gone out — and how to fix it fast.

My account won't connect

Step-by-step help connecting a social channel.

My payment failed or card was declined

How to update your card and keep your account active.

I got a new phone number

Move your account to a new number without losing anything.

Refunds & billing questions

How trials, charges and refunds work.

Restart a paused or old account (founding members welcome back)

Been away? Here's how to get active again on the same number and keep your code.

It says “Linked” but nothing posts to Facebook or Instagram

The tile is green, the post still didn't land. Here are the three real causes — and the Facebook identity check that only you can clear.

My post only went to one network

Every ROO$TER member — free trial included — can post to every network they connect. If a post only reached one, here's why.

Can't find your answer?

Rudy is on 24/7. Text him and a real answer comes back — no phone trees, no waiting.